1. Is the Eve Online Isk transferred automatically?
No, after order placed, please contact us by live chat, one operator there will arrange a trade with you in game. We will then trade the EVE Isk to your character in game.
2. What if I don't have a PayPal account?
You can still order with us even if you don't have a PayPal account. We do offer the option to pay using a credit card outside of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process, once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card.
3. Why I am required to provide a phone number when I am paying with PayPal?
We might call you to review the order with you. If the phone number you provided does not match the information that you registered with PayPal or your credit card, we will refund you. We only deal with those who is the real PayPal or credit card account owner.
4. Why does the price of currency changes all the time?
Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.
5. What should I do if the Live Help is not available?
Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email and we will revert back to you shortly.
6. Live Help is on, but no one seems to be answering.
Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live help system. After all, you are served by a human being behind a computer. However, you can contact us via email and we will revert back to you shortly.
7. I'm worried about the privacy of my details?
Client confidentiality is our top priority. Our company has imposed very strict rules with regards to disclosing or selling of any client information whatsoever. Offenders will be charged and prosecuted in court for breaching of trust.